Privacy Policy WG77 — Our Commitment to Protecting Malaysian Players' Data

This Privacy Policy ("Policy") describes how WG77 — operating under the domain wg77.best — collects, uses, stores, discloses, and protects your personal data as a member or user of our platform. This document applies to all registered WG77 members in Malaysia and to any individual who browses or interacts with the wg77.best platform.

By registering a WG77 account or using any of our services, you consent to the collection and use of your personal data as described in this Policy. If you do not agree with this Policy, please do not use the WG77 platform.

WG77 collects various types of personal data depending on how you interact with our platform. Below is a full breakdown of the data that may be collected:

WG77 does not collect sensitive data such as health information, religious beliefs, political views, or biometric data unless required by law.

WG77 collects your personal data through several channels:

• Account Registration: When you complete the WG77 registration form, you provide your identity and contact details directly.
• KYC Process: During identity verification, you may be asked to upload an identification document such as a copy of your MyKad or passport.
• Financial Transactions: Every deposit made via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX, as well as every withdrawal to your bank account or eWallet, generates a transaction record that is retained.
• Gaming Activity: Every slots spin, bet placed at a live baccarat table, Sports Betting wager on EPL or Malaysia Super League football, and any other in-game interaction is automatically recorded.
• Cookie Technology: WG77 uses cookies and similar tracking technologies to collect usage and technical data for analytics and security purposes.
• Customer Support: When you contact the WG77 support team via live chat, WhatsApp, or email, those communications may be recorded for training and service quality improvement purposes.
• Approved Third Parties: In certain cases, WG77 may receive data from payment processors, identity verification providers, or legitimate business partners for verification and compliance purposes.

WG77 uses your personal data only for legitimate, clearly defined purposes. The primary purposes of data use are as follows:

• Account Management: Creating, maintaining, and managing your WG77 account, including login access, account security, and profile settings management.
• Transaction Processing: Processing Malaysian Ringgit (RM) deposits via eWallet and FPX, and processing winnings withdrawals to your Malaysian bank account or eWallet.
• Identity Verification (KYC/AML): Fulfilling legal compliance obligations related to identity verification and anti-money laundering (AML).
• Platform Security: Detecting and preventing fraud, unauthorised access, multiple account ownership, and any activity that violates WG77's Terms & Conditions.
• Customer Support: Handling enquiries, complaints, and assistance requests submitted to the WG77 support team, which operates 24/7.
• Platform Communications: Sending important account-related notifications, security alerts, terms updates, and relevant promotional information (subject to your preferences).
• Service Improvement: Analyzing usage patterns to improve WG77's platform interface, game library, and overall user experience.
• Legal Compliance: Fulfilling reporting and compliance obligations to relevant authorities as required under Malaysian law.

WG77 does not sell, rent, or trade members' personal data to any party for marketing purposes. However, in certain limited situations, WG77 may share data with the following parties:

• Payment Processors: Required financial data is shared solely with approved payment processors such as FPX, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and DuitNow providers, strictly for the purpose of processing your transactions. These processors are bound by strict confidentiality agreements.
• Game Providers: Required session information is shared with game providers such as Evolution Gaming, Pragmatic Play, and PG Soft to operate the live dealer games and slots you play.
• Legal Authority: WG77 will disclose required data to Malaysian authorities when mandated by law, court order, or a legitimate official investigation.
• Technical Service Providers: Technology service providers that assist WG77 in operating the platform (such as cloud services, analytics, and cybersecurity) may have limited access to the data required for their services, and are bound by strict data protection agreements.

WG77 invests seriously in security infrastructure to protect members' personal data from unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• 256-bit SSL Encryption: All communications between your device and WG77's servers are encrypted using 256-bit TLS/SSL.
• Stored Data Encryption: Sensitive data such as financial details and identity verification documents are stored in encrypted form within secure databases.
• Two-Factor Authentication (2FA): Members are encouraged to enable 2FA for additional account protection.
• 24/7 Monitoring: Automated monitoring systems operate around the clock to detect suspicious activity and potential security threats.
• Internal Access Controls: Access to member data among WG77 staff is governed by a strict need-to-know principle, enforced through a rigorous access control system.
• Regular Security Audits: WG77 conducts regular internal and external security audits to identify and address potential vulnerabilities.
• Data Backup: Member data is regularly backed up to secure, separate locations to ensure data recovery in the event of a system failure.

While WG77 takes all reasonable steps to protect your data, no security system can guarantee absolute protection. You also play a role in keeping your account secure by using a strong, unique password and never sharing your login credentials with anyone.

WG77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

Types of cookies we use:

• Essential Cookies: Required for core platform functions such as login, session management, and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies: Collects information on how you use the WG77 platform — for example, the most frequently visited pages and response times. This data is used in aggregate form to improve platform performance.
• Functional Cookies: Remembering your preferences such as language, region, and display settings to deliver a more personalised experience.
• Analytical Cookies: Helps us understand how visitors interact with our platform as a whole, without identifying any individual specifically.

You can control or delete cookies through your browser settings. However, disabling essential cookies may affect the functionality of the WG77 platform and prevent you from logging in or using certain features.

As a WG77 member in Malaysia, you have several important rights regarding your personal data. We fully respect and uphold these rights:

To submit any request relating to the rights above, please contact the WG77 support team at support@wg77.best. We will process your request within 30 calendar days. In complex cases, this period may be extended, and you will be notified accordingly.

WG77 retains your personal data only for as long as necessary for the purposes stated in this Policy, or as required under applicable Malaysian law.

• Active Account Data: Retained for the duration your account is active, plus the period required after account closure to fulfil legal obligations.
• Financial Records: MYR deposit and withdrawal transaction records are retained for the period required under Malaysian financial and tax legislation.
• KYC Documents: Identity verification documents are retained for as long as required under applicable AML and KYC regulations.
• Security Logs: Access and security logs are retained for the period necessary for the purposes of investigating any security incidents that may occur.
• Support Communications: Customer support communication records are kept for a reasonable period for reference and training purposes.

Once the retention period expires, your personal data will be securely deleted or anonymised so that it can no longer be linked to you.

The WG77 platform is exclusively for individuals aged 21 and above. WG77 does not knowingly collect personal data from minors. If you believe we have inadvertently collected personal data from a child or minor, please contact us immediately at support@wg77.best and we will take immediate steps to delete that data.

WG77 reserves the right to amend this Privacy Policy from time to time to reflect changes in our privacy practices, legal requirements, or new platform features. Any amendments will take effect upon the updated version being published on this page.

The date of the most recent update will always be displayed at the top of this page. For material changes, WG77 will endeavour to notify members via in-platform notifications or their registered email. We encourage you to review this Policy periodically.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how WG77 handles your personal data, please contact our Privacy Officer at support@wg77.best. We take all inquiries seriously and are committed to responding within a reasonable timeframe.